Faq

Once you have added your desired products in the cart, you will be promoted to signing up with the required details for delivery if you are a new user. If you are an existing user, you can simply log in to your account at any time.

Upon successful creation of your account and adding the requested details during the checkout process, a Colgate representative will review and verify your details by calling you within 10 days of order placement. If you do not receive communication within this timeframe, Please write to us at help@email.colgateprofessional.co.in

  • Write to our Customer Support team via email at help@email.colgateprofessional.co.in within 2 days of receiving your order.

  • Provide us with your order ID details and your request to replace your order. Kindly email images of the product from 2-3 angles or a video capturing your concern and the invoice for our reference.

  • We will pick up the products within 2-4 business days. We will initiate the replacement process for the damaged / defective / expired / wrong product only if the products are received by us in their original packaging with their seals, labels intact.

  • In case your order is eligible for replacement, the new order will be shipped in 24-48 hours.

Returns will not be accepted under the following conditions:

  • If the product is damaged due to mishandling.

  • If the product has been used or altered.

  • If a request is initiated after 2 business days of order delivery.

In case you are unable to remember your credentials, click on ‘forgot password. This will send a link to your registered email address. You can generate a new password by clicking the link.

Whenever you add items to your cart and proceed to checkout, you are promptly asked to sign up if you are a new user. If you already have an account, you can simply click on the ‘Login’ button and complete your purchase. Creating an account will help you stay in touch with exciting sale alerts, price-drops, and latest additions to the Colgate Professional.

Colgate Professional uses a customer’s cookie information on agreeing the terms and conditions. Please read the Colgate Palmolive Cookie Policy at (https://www.colgatepalmolive.co.in/legal-privacy-policy) You can also refer to Colgate Palmolive Privacy Policy section to learn more about information usages.